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PRE
DEPLOYMENT
|
|
| Truly
understanding the wireless 9-1-1 environment;
political, technological, operational
and funding issues; |
|
| Conducting
effective education and training for
the public, staff, responders, wireless retail
outlet staff |
|
| Preparing
to serve as Project Manager, developing
timelines, criteria and task lists for
all the stakeholders; |
|
| Understanding
the relationship between field
data and map usage for prompt effective
service delivery |
|
| Reporting
to the FCC, those impediments which
appear arbitrary and inappropriate |
|
|
DEPLOYMENT
|
|
| Managing
multiple carriers, specific needs third
party database providers as well as the local
exchange carrier; |
|
| Obtaining
cooperation and consistency in the presentation
of the field data to ANI/ALI equipment; |
|
| Dealing
with Provider Issues: lack of standards inconsistent
data content, blank&burst, the issue of
accuracy, data errors, lack of coordination, LEC
refusal to display/send accuracy and reliability
information to PSAP as well as LEC architecture
limitations and Tier III Carriers |
|
| Training
of staff for handling trouble reports, misroutes,
call tracing, default routing; |
|
| Training
of staff for wireless call handling including
X/Y re-bid process, interpreting the reliability
factor, avoiding automatic re-bids as
well as overflow conditions |
|
| Managing
field testing for Phase II, with
accuracy
standards and defined success
rules
(per site, per PSAP, Averaging) |
|
| How
to best serve the uninitialized devices in use |
|
| Continued
education of legislative and executive
officials regarding
funding and
policy matters |
|
|
POST
DEPLOYMENT
|
|
| Monitoring
the integration of data flow, call
processing,
mapping as sell as error reports, |
|
| Continuing
education and training for the staff, the
public, political decision makers, regulators and
providers on call handling operations and needed
improvements |
|
| Finding
effective ways to report trouble and resolve
errors during calls and after calls are ended |
|
| Managing
the expectations of staff, responders, carriers,
LECs and the public regarding the parity
of wireless and wireline 9-1-1 service |
|
